CUSTOMER SERVICE

Descripció de l'oferta

ServicePulcra Chemicals is one of the leading manufacturers of innovative specialty chemicals. We operate in the markets of East Asia, South Asia, Europe and America, in addition to offering our services to clients around the world. We provide fundamental solutions that make up the production chain of fibers, fabrics and leather products, some of which are used daily. Furthermore, our knowledge of the process, engineering experience and production capacity, under demanding quality standards, allow us to offer our clients solutions to challenging challenges.Being part of Pulcra means becoming part of a successful culture that spans more than 135 years of history. During all this time, we have developed a deep knowledge of our target market, our clients' business models and important engineering knowledge; Still, today, our goal is to continue learning. We develop and support our people from the first day on the job.We are a profitable company committed to Sustainability in the relationships we maintain with our Employees, Business Partners, Clients and the Environment.If you are committed to Knowledge, Sustainability, Innovation and Success, we hope that you can consider continuing your professional career as a member of our organization. At Pulcra we value, above all, people's ATTITUDE. If you have Attitude and Commitment and would like to be part of a team with more than 135 years of experience in our sector, we encourage you to send us your resume so we can evaluate your candidacy.In our plant in Castellbisbal (Barcelona) we are a TEAM of 40 people, and at the same time, we work together with our colleagues from other affiliates: the United States, Mexico, Germany, Turkey, etc. This allows us to share knowledge and experiences beyond our borders. We are hiring a Customer Service Team Member. Customer Service team at Pulcra Chemicals , SL is responsible for satisfying customer needs in terms of products and documentation, managing orders and the associated service.

Detall de les funcions del lloc de feina

Depending on the Customer Service Manager, the main functions are:Receive and register orders from national and international clients in the system. Confirm receipt with the client and verify prices, incoterms and payment conditions.Review product availability according to customer requirements.Carry out the necessary coordination with the Production Planning, Purchasing and Distribution departments to guarantee the service in the manner, time and quality agreed with the client.Inform customers of product delivery dates, as well as any changes that may arise. Resolution of incidents, delivery delays or other unforeseen events.Issuance of the necessary documentation for the transportation of the products.Coordinate maritime shipments with different transport agents, depending on the destination country.Prepare documentation for customs clearance.Prepare maritime transport documentation to send to the client/bank based on the payment method and delivery conditions (bank transfer, L/C, CAD).Receive letters of credit and review that they conform to the corresponding Proforma Invoice; Otherwise, request modifications and follow up.Sending technical documentation (TDS, MSDS, certificates of analysis, specifications) requested by clients.Registration, monitoring and closing of claims in SAP.Management and organization of customer returns.Registration of new clients and modifications in SAP.Post customer payments and claim late payments.Check orders blocked by credit limit and decide whether to release them or not after consulting with the Department Manager.

Requisits

• Experiència 4 mesos. Experience is not essential as far as education in foreign or international trade is certified
• Títol fp de grau superior
• Comerç exterior
• Anglès (parlat b2 - avançat, escrit b2 - avançat)
• Competències / coneixements: keep flexible, know the business, learn to improve, take ownership, co-create value, communicate clearly, listen carefully, analyze and understand others, serve customers, efficient communication, establishing priorities and organizing work, stress management, think globally, work with diverse populations use computers and technology.
• Disponibilitat de vehicle
• Permisos de conduir: b

Condicions del lloc de treball

• Contracte laboral indefinit
• Jornada completa
• Altres beneficis: annual gross salary according to union agreement training and development in the workplace full-time contract from monday to friday (08.00 h to 16:60 h) with flexibility of entry and exit. social benefits private parking company canteen help children studies life and accident policy company incentives (reduction of accidents, absenteeism, etc.) sb/anual 25000-30000