CUSTOMER SERVICE REPRESENTATIVE

Descripció de l'oferta

Turó Park Clinics is a team of more than 70 doctors with over 30 specialties, including dentistry, medical treatments, and aesthetic procedures. Located in the center of Barcelona, Spain, the clinics are open 7 days a week and offer same-day appointments throughout the year. The multilingual team provides personalized services to make patients feel at ease.

Detall de les funcions del lloc de feina

This is an on-site role for a Customer Service Representative at Turó Park Clinics located in Barcelona. The Customer Service Representative will be responsible for answering patients' inquiries, providing assistance and resolving issues through the different communication channels (face to face, phone, email, chat). Additionally, the selected candidate will be supporting reception performing tasks such as welcoming patients, processing billing, informing patients as well as following up of appointments. The representative will elaborate reports and perform other administrative duties as required.

Requisits

• Experiència 1 anys. Customer service representatives and customer support skills minimum of 1 year. customer satisfaction and customer experience skills.
• Espanyol (parlat c1 - d.funcional, escrit c1 - d.funcional)
• Francès (parlat c1 - d.funcional, escrit c1 - d.funcional)
• Anglès (parlat c1 - d.funcional, escrit c1 - d.funcional)
• Competències / coneixements: mandatory to communicate effectively in english, spanish, and french. excellent problem-solving and conflict resolution skills. experience using customer service software and databases. high level of patience, empathy, and professionalism.

Condicions del lloc de treball

• Contracte laboral indefinit
• Jornada parcial (4 hores - jornada diaria)
• Altres dades d'interès: flexibility to cover different shifts. experience working in a medical or healthcare environment will be a plus. bachelor's degree in any field. schedule: monday to friday / 4pm-8pm