RECEPTION AND PATIENT EXPERIENCE (HOLIDAY COVERAGE)

Descripció de l'oferta

Turó Park Clinics, located in the center of Barcelona, Spain, is a multidisciplinary medical center founded by Dr. Madeleine Smit. The clinics offer personalized services in multiple languages, including English, French, and Spanish, catering to international patients, locals, expats, and tourists. Operating 7 days a week, the clinics provide same-day appointments for various medical and aesthetic procedures.

Detall de les funcions del lloc de feina

We are looking for a trilingual Receptionist and Patient Experience to join our team during summer time to support us with the team's holiday coverage. The functions are the following: - Front Desk tasks involving the welcome to new patients, processing the billing after the visit, informing about our doctors and services as well as follow-up on appointments. - Responsible for answering patients' inquiries, providing assistance and resolving issues through the different communication channels (face to face, phone, email, chat).

Requisits

• Experiència 3 mesos. - previous experience in similar roles involving client interaction. - prior experience in medical services is a plus
• Espanyol (parlat c1 - d.funcional, escrit c1 - d.funcional)
• Anglès (parlat c1 - d.funcional, escrit c1 - d.funcional)
• Francès (parlat b2 - avançat, escrit b2 - avançat)
• Competències / coneixements: - fluent in spanish, english and french. - good communication skills. - ability to work well in a multilingual and multicultural environment.

Condicions del lloc de treball

• Contracte laboral temporal (3 mesos)
• Jornada completa
• Altres dades d'interès: this position is intended to cover holiday periods from our current team and involves different shift coverages. Flexibility to cover different schedules throughout the period is required