CUSTOMER SUPPORT SPECIALIST

Descripció de l'oferta

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

Detall de les funcions del lloc de feina

We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will: Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have by phone, chat, or email... Educate users on how to manage their business better with all the tools that Holded offers Proactively identify issues before arising Working cross-functionally with the Sales and Product teams. Keeping track of clients' feedback and suggesting improvements. Ensure that best-in-class service is given to customers A passion for teamwork and collaboration - you’ll be working with multiple teams regularly and will help build the Customer Success “brand” across our entire organization.

Requisits

• Experiència 5 anys. We are looking for a experienced customer support with at least 5 years of experience in a similar role
• Títol de grau
• Diplomatura o enginyeria tècnica - administració i direcció d'empreses-ciències empresarials
• Anglès (parlat c1 - d.funcional, escrit c1 - d.funcional)
• Espanyol (parlat c2 - d.mestratge, escrit c2 - d.mestratge)

Condicions del lloc de treball

• Contracte laboral indefinit
• Jornada completa
• Altres dades d'interès: salari b/a 20000 - 24000