CUSTOMER SERVICE, NIVEL AVANZADO DE INGLES (CON CERTIFICADO DE DISCAPACIDAD )

Descripció de l'oferta

The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. You will be required to contact Sellers by phone and email. The successful AHS Specialist will be able to redirect difficult conversations as they engage with pre-suspension and post-suspension level Sellers who are in poor standing. The experience you provide to Sellers, quality assurance, productivity and timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.

Detall de les funcions del lloc de feina

The AHS Specialist position relies on judgment to plan and accomplish goals cooperating with different stakeholders. Individual problem-solving and analytical skills are used to authenticate customers and accounts, and dive deep on interactions between Sellers and Customers. The successful Specialist will have a high degree of soft-skills and the ability to empathize with others. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

Requisits

• Experiència 1 anys. Strong investigation skills to find root cause of metric issues and the ability to navigate sellers in providing viable solutions. · awareness of how your direct actions impact the buyer experience and amazon’s potential for bad debt. · flexibility to work various shifts, including working one weekend day or alternative start-end times · experience with microsoft office, including outlook, word, and excel · ability to compose a grammatically correct, concise and accurate written and verbal response. · business proficient fluency in both written and verbal english, spanish languages. · high school diploma or equivalent. · experience with customer service. · strong soft skills. · flexibility to work during bank holidays and peak period.
• Títol propi universitari
• Títol propi universitari - administració i direcció d'empreses-ciències empresarials
• Anglès (parlat b2 - avançat, escrit b2 - avançat)

Condicions del lloc de treball

• Contracte laboral indefinit
• Jornada completa
• Altres beneficis: seguro de salud y plan de pensiones. salario anual bruto de 25000 a 28000 eu.